When customers comment on various posts and mention your store (@storename) in the comments, our platform will automatically reply to those comments based on the responses that you set.
You can set up responses to comments with the following steps :
1. Choose the page you want to set up mention replies for, then click on “Manage”.
2.Go to “Auto Replies”, then click on “Comment Replies”.
3. Scroll down to Instagram Settings, then turn on the “Respond to Instagram @mentions” and type your response message in the right-hand side box.
Here is how the auto-reply will be shown on your account.