Manage Orders in Instagram (DM)

Once the customer adds the product to the cart, the order is automatically created After the customer completes the order process in Instagram (Direct Message), online sellers can review the order information and proof of payment.

When the customer selects the “item” option in the menu, the system will display a list of the products that have been added to the system. (See how to add products here)

1. Click on “Order Now” to add to the cart. and select the delivery option, then confirm the order.

2. Fill in your contact details, then click on “Order”.
Attach your payment slip or upload proof of payment.

3. After inserting the payment slip, the system will show “Pending Payment Confirmation” in Kaojao, online sellers have to confirm the payment status manually.

Online sellers can click to view orders by themselves. Click on “View Orders”

How to check orders:

1. Click on “Orders”

2. Select the channel that you want to check the orders from. To see them all, select “All channels”.

3. When you click on the order number, the order details will be visible.

4. Click on the order and then click on “Confirm Payment”. The system will send a confirmation message back to the customer in DM.

5. To confirm the payment, press “Yes”.

6. The system will change the status to “Paid”

This is the preview of the confirmation message.

Once the customer adds the product to the cart, the order is automatically created After the customer completes the order process in Instagram (Direct Message), online sellers can review the order information and proof of payment.

When the customer selects the “item” option in the menu, the system will display a list of the products that have been added to the system. (See how to add products here)

1. Click on “Order Now” to add to the cart. and select the delivery option, then confirm the order.

2. Fill in your contact details, then click on “Order”.
Attach your payment slip or upload proof of payment.

3. After inserting the payment slip, the system will show “Pending Payment Confirmation” in Kaojao, online sellers have to confirm the payment status manually.

Online sellers can click to view orders by themselves. Click on “View Orders”

How to check orders:

1. Click on “Orders”

2. Select the channel that you want to check the orders from. To see them all, select “All channels”.

3. When you click on the order number, the order details will be visible.

4. Click on the order and then click on “Confirm Payment”. The system will send a confirmation message back to the customer in DM.

5. To confirm the payment, press “Yes”.

6. The system will change the status to “Paid”

This is the preview of the confirmation message.