Respond to comments and direct comments based on keywords to Instagram DM allows customers to receive information from the store immediately, when a customer comments on a post that contains a keyword, the system will automatically respond to the comment or immediately direct the comment into DM according to the message/Keyword you set.
- Choose the page you want to set the setting for, then click on “Manage”.
3. Enter the desired keyword and specify the message you want to reply with.Turn on the “Comment Reply” tab and to direct comments into DMs, turn on the option. “Privately reply to a comment” tab, then click on“Save new keyword”
4. When a customer types a text that contains the keyword. The system will automatically respond with your preset message.
Here is how it will be visible in their Inbox: