This feature allows you responding to comments in Live streaming.
There are 2 ways of responding to Live messages:
A. Privately reply in inbox
B. Comment reply.
1. Privately Reply in Inbox
With the default of private reply feature, you can direct customers that comment on your live video into their Inbox.
To set default comments from Live videos to Inbox, check out the following steps:
1.1) Log into your Kaojao account and choose “Manage Page and Auto-response System” then choose the Facebook page you want to set the feature, then click on “Manage”.
Then choose the Facebook page you want to set the feature, then click on “Manage”.
1.2) In the “Auto Replies” section, go to “Comment Replies”.
1.3) Scroll down to the Live comment setting section, and turn on the “Insert full comment before reply message” tab. Then type your message in the “Response message” section.
*This is the preview of Privately reply in inbox.
2. Comment Reply
To set the comment reply, check out the following steps:
2.1) In the “Auto Replies” section, go to “Comment Replies”.
2.2) Type your response in the “Response message” section.
When a customer comments on your live streaming, the response you set will be sent to their Inbox.