The Persistent menu option allows customers to receive information from a variety of menu options. The responses of the persistence menu will be sent to customers in the inbox, this can help you close sales easily. You can set upto 10 topics in the persistent menu.
Here is how you can set up the persistent menu:
Customers can view the persistence menu using the 3 line icon on the right side of the messenger chatbox.
1.Go to the page you want to set up persistent message and click on manage.
2.Go to the “Inbox Setup” page and scroll down to Persistent Menu (Messenger) section.
3.Turn on the green button to make the menu option visible.
3.Add in your menu options and response messages. You can use up to 10 menu options (not necessary to use all options). Menu options can be set up to 30 characters.
4.After you are done editing your menu options and response messages click on the “save” button
Here is how the persistent menu function is visible in the messenger chatbox of your customers. Your customers can access the menu by clicking on the 3 lines at the bottom right of your chatbox.