Set up Messenger Shortcut Key

Quick responses to customer messages is one of the most important key in creating sales and increasing customer satisfaction. With the messenger shortcut key features, you will quickly be able to respond your customers by setting up a specific key. For example, if a customer asks you about the material of your products, you can set the shortcut key as “Material” and when you type in the word “Material”, a pre-saved message about the materials will automatically show in the inbox.

1. Log into Kaojao and choose the “manage Page and Auto-response system”.

Then choose the page you would like to set up Shortcut keyword responses for, then click on “Manage”.

2. Go to “Messenger Shortcuts” in the “Auto Replies” section.

3. Add in your desired Shortcut Key and the Full Message. After that click on the “Save” button.

4. Now when an admin sends a message based on the pre-saved keywords, a response will follow like this.