Many online shop owners face this problem when it comes to receive messages and orders during a nighttime or holiday. Sometimes it is not convenient for the admin to reply to each message from customers.
This feature on our platform will help you solve the timing problem by letting your customers know about your working time and setting up a chatbot to respond to your customers while you are away.
1. Log into Kaojao, then choose the “Manage Page and Auto-response System” option.
Choose the page you want to set up admin hours, then click on “Manage”.
2. Go to “Auto Replies” and click on “Inbox Setup”.
3. Specify your opening hours from the options below. (For weekdays and weekends separately)
- Open 24 Hours : The shop is open 24 hours.
- Closed: The shop is currently closed.
- Specify the time : Set working hours for your shop
4. Customize away message for your customers to receive if they contact you during closing hours.
Here is how the away message will be visible to your customers: