Answering chats quickly is more than half the battle won. To be able to manage repeating messages in the chat, you have to set up chat responses based on keywords. With this feature, when customers type a message with the keywords that you have set, Kaojao will automatically respond to the response that you have set.
Following are steps on how to set keyword-based chat responses on Instagram.
1. Select the page you want to put the setting for, then click on “Manage”
2. In the “Auto-Reply” section, click on “Keyword Reply”.
3. Add your desired keyword and enter the message you want to set as the response. choose an option “Reply inbox” and press “Save new keyword”. Turn on the “Inbox Reply” tab and then click on “Save new keyword”.
4. When a customer types a text containing the keyword that you have set. The system will automatically respond with your preset response.
This is how the response will be visible in DM.